Questions

Questions

What is NORIE?

A sheet mask made in Japan, formulated around seaweed-derived actives. Each sheet holds 25 mL of serum. It carries three algae extracts — brown algae (fucoidan), green algae (chlorella) and red algae (tengusa) — together with three molecular sizes of hyaluronic acid. No parabens, no mineral oil, no synthetic colourants.

Where is it made?

NORIE LLC in Osaka develops it, and manufacturing and quality control are both done in Japan.

How do I use it?

After cleansing and toner, wear the mask for 10 to 15 minutes. When you take it off, press the remaining serum into your skin with your palms, then finish with emulsion or cream.

Can I use it every day?

It is formulated gently enough for daily care. Read the full ingredient list before use. If your skin reacts, stop using it and consult a dermatologist.

What pack sizes are there, and what do they cost?

1 sheet ¥1,200, 5 sheets ¥6,000, 10 sheets ¥12,000, 30 sheets ¥36,000 — the same price per sheet whichever pack you choose. The product page carries the current price.

When can I buy it?

Every size currently shows as sold out. The first production run is being prepared and there is no release date yet. Launch news goes out by email — the sign-up form is at the foot of this page.

Do you ship outside Japan?

Yes. Cost and transit time appear at checkout once you enter the destination. Customs duty, import tax and clearance fees are set by the destination country and are payable by you. Some countries restrict the import of cosmetics, so please check your local rules before ordering.

Can I return it?

Unopened and unused items, if you contact us within 8 days of delivery. Because these are cosmetics, opened items cannot be returned. If an item is faulty or wrong, we cover everything including shipping and either replace it or refund you.

How do I get in touch?

Email support@noriejapan.com. We are there weekdays 10:00–17:00 JST, excluding Japanese public holidays, and normally reply within two business days.

If there is anything else you would like to know, write to support@noriejapan.com.