Refund policy
Contact us within 8 days of the parcel arriving.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, we cover everything, shipping included, and either replace it or refund you. Please email support@noriejapan.com before opening the item, with your order number and a photo showing the condition.
Change of mind
We accept unopened, unused items in undamaged outer packaging when you contact us within 8 days of delivery. Return postage is yours to pay. We refund to your original payment method once the item has been inspected.
What we cannot take back
- Anything that has been opened. These are cosmetics, and hygiene rules that out.
- Items damaged or soiled after they reached you.
- Anything more than 8 days past delivery.
Refunds
Normally within 5 business days of the returned item being inspected, to the payment method you used. Depending on your card issuer's billing cycle, it may take longer to appear on your statement.
Contact
support@noriejapan.com, weekdays 10:00–17:00 JST.